In this short video, Michael emphasizes the importance of making causal links between action and outcomes using data. Actions, when backed up by evidence, become the standard; and when data are precise, presented in a non-judgmental way, considered by peers, and used for improvement as well as for external accountability, they serve to balance pressure and support.
This is topic video 17 of 22.
Topic video 18 will be posted Thursday, May 28.